Accountant, Tax Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address intricate tax, accounting, and software support inquiries escalated from Tier 1 support agents while adhering to established SLA timelines.

• Support clients with US Federal and State tax documentation, including Forms 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance.

• Assist clients with bank reconciliations, journal entry modifications, Chart of Accounts configuration, and reviews of financial statements such as P&L, Balance Sheet, and Cash Flow.

• Offer technical assistance for QuickBooks Online, Xero, Drake, UltraTax, ProConnect, Lacerte, and internal tax systems.

• Engage with US clients and accounting teams through email, live chat, or screen-sharing calls.

• Recognize prevalent client challenges and develop Knowledge Base articles to address them.

• Coach Tier 1 support agents on best practices in US tax and accounting.

• Serve as the secondary technical escalation point for US-based clients, business owners, and accounting professionals.

⛳️ Requirements

• Residing in the Philippines.

• At least 2–3 years of direct experience in US tax preparation, US bookkeeping, or US accounting support.

• Strong grasp of GAAP principles, general ledger accounting, payroll tax basics, and sales tax basics across various US states.

• Practical experience with QuickBooks Online, Xero, and standard US tax software platforms.

• Excellent verbal and written English skills, appropriate for professional communication with clients in the US.

• Robust analytical skills to independently troubleshoot accounting discrepancies and software issues.

• Bachelor’s Degree in Accountancy, Finance, or a relevant field.

• A dedicated home office environment that is free from background noise.

• High-speed internet connection with a minimum of 50 Mbps main line and an alternative backup internet option.

• Willingness to work in alignment with US business hours, during the night shift in Philippine Standard Time (PHT).

• CPA, EA (Enrolled Agent), or QuickBooks Certification is highly advantageous.

🏝️ Benefits

• Comprehensive benefits package.

• Attractive compensation structure.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Potential for significant career advancement within a rapidly growing company.