Account Support Manager – Technology

📋 Description

• Account Management – 85% Account Management Develop a thorough understanding of supply chain service lines and associated product solutions, which include: 1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers. Support the account planning process and assist in creating an outcome improvement plan for each member.

• Ensure that plans are updated monthly with identified savings and implemented changes, sharing these with the account team. Position Premier as a strategic partner and establish trust as an advisor with key member contacts: Collaborate with the account team to comprehend the member’s strategy, goals, and key performance indicators (e.g., savings and performance goals).

• Specifically, grasp organizational objectives (savings, performance goals, etc.) Participate in strategic account planning alongside the Account Executive and other customer stakeholders. Work with the account team to deliver relevant savings and financial updates tailored for inclusion in Quarterly Business Reviews and recurring update meetings.

• Build relationships with supply chain services and business lines, including dietary, Rx, and purchased services. Generate leads to drive account growth and achieve Fiscal Year revenue targets. Enhance contract penetration through savings opportunity analytics and presentations. Promote the uptake of Purchased Service, Rx, and Dietary contracting by fostering relationships across member organizations.

• Advise members on the benefits of utilizing Premier contracts, products, and services. Manage strategic supplier and partner relationships while maintaining a comprehensive understanding of all revenue-driving and value-added products and services offered to members. Become proficient in supply chain-related tools, ensuring the accuracy and timeliness of customer data and analytics.

• Develop a solid understanding of customer data to enhance the interpretation of analyses. Provide ongoing support for analytics that align with contract rollouts and members’ supply chain plans. Manage member rostering of entities and critical customer attributes. Effectively address issues with member and supplier customers by: Collecting and documenting issues, assessing urgency, resolving, communicating, or escalating to the Account Executive and stakeholders along with recommendations. Educate customers on how to generate reports, perform analyses, and identify opportunities in collaboration with client services when appropriate. Participate in developing innovative approaches to maximize customer value and satisfaction while growing the business.

• Administrative – 10% Administrative Ensure seamless operations between the company and members. Update monitoring and tracking tools, including administrative reports such as Salesforce.com, as well as time and expense reports. Represent the interests of Client Management internally across various settings within and outside the business group. Present results and value (primarily, but not exclusively supply chain) at conferences, workshops, board retreats, etc.

• Engage in cross-functional teams across Premier business units and zone operations teams as requested. Understand the organizational structure and all product and service offerings. Project Management – 5% Project Management Assist with product implementation service delivery (overall project management). Collaborate with implementation teams to comprehend project plans and work plan details, including timelines, tasks, and resources, to ensure successful customer implementation. Work with key stakeholders to ascertain project requirements and expectations. May lead problem resolution efforts to ensure customer expectations are met.

⛳️ Requirements

• Years of Applicable Experience - 5 or more years

• Education: High School Diploma or GED (Required)

• Proficient in preparing and presenting clinical and/or financial data using Excel, Access, PowerPoint, and Premier tools to communicate cost management and/or clinical performance improvement opportunities.

• Ability to conduct and facilitate management-level discussions to identify needs and clarify how Premier can support these efforts through existing or new products.

• Strong understanding of the issues affecting the health systems market they serve.

• Critical thinking and problem-solving abilities.

• Capacity to work independently and take personal accountability.

• Experience: 5+ years

• Education: Bachelor’s Degree

🏝️ Benefits

• Health, dental, vision, life, and disability insurance

• 401k retirement program

• Paid time off

• Participation in Premier’s employee incentive plans

• Tuition reimbursement and opportunities for professional development