Account Supervisor

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Strategize, implement, oversee, and assess digital marketing campaigns for clients.

• Establish and nurture robust relationships with client partners through daily interactions.

• Address clients’ daily challenges and projects.

• Collaborate with project management, business systems analysis, creative, analytics, social media, design, and development teams.

• Spearhead clients' strategic and tactical digital marketing initiatives.

• Act as the main liaison for clients and agency partners.

• Direct and execute digital marketing strategies and projects.

• Prepare client presentations, campaign performance reports, viewpoints, and research outcomes.

• Create comprehensive campaign and project plans while serving as the project owner.

• Manage and provide regular status updates.

• Monitor and manage finances, budgets, target objectives, and client goals.

• Authorize copy, scope, and deliverables prior to client submission.

• Mentor and manage Account Administrator and Account Manager team members.

• Supervise multiple projects and accounts concurrently.

• Show a strong commitment to diversity, equity, and inclusion.

⛳️ Requirements

• Approximately 5 to 6 years of relevant industry experience is essential.

• Experience in client service, digital advertising agencies, and the pharmaceutical sector is required.

• Preferred experience in oncology, HCP, and product launches.

• Substantial applied experience in marketing and advertising with a focus on digital strategy, media, and technology.

• A bachelor’s degree or equivalent education along with professional experience is necessary.

• Knowledge of development processes for technical projects involving iPads, data feeds, CRM campaigns, and complex portals.

• Previous experience in building digital sales aids is highly desirable.

• Ability to review and approve copy, scope, and deliverables prior to client submission.

• Strong understanding of agency services and expertise.

• Demonstrated skills in client relations and customer satisfaction.

• Proficient in project management, negotiation, strategic thinking, business acumen, analytical skills, problem-solving, presentation, verbal, written communication, and interpersonal skills.

• Capability to manage changes from multiple partner agencies and clients efficiently.

• Familiarity with web development technologies and processes.

• Competence in supervising and developing Account Administrator and Account Manager team members.

• Ability to manage multiple projects and accounts simultaneously.

• Willingness to travel periodically.

• A bachelor’s degree in Marketing, Communications, Business, or a related field is required.

• Proven experience in digital marketing, account management, or a comparable role.

• Understanding of marketing strategies, web metrics, and data analysis.

• Proficient in managing timelines, costs, and meeting tight deadlines.

• Ability to collaborate effectively with creative, analytics, social media, and development teams.

• Experience in creating and delivering client presentations, campaign results, viewpoints, and research findings.

• Strong organizational skills for developing detailed campaign and project plans.

• Financial acumen for budget tracking, forecasting, and managing objectives and goals.

🏝️ Benefits

• Option for remote work.

• Competitive salary.

• Comprehensive benefits package.

• Reasonable accommodations during the hiring process.

• An inclusive culture with a commitment to diversity, equity, and inclusion.