Account Strategist, B2B

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Establish Trusting Client Relationships

• Act as the main day-to-day liaison for the client, facilitating meetings, delivering proactive updates, addressing escalations, and nurturing enduring relationships through effective and responsive communication.

• Transform Client Needs into Actionable Steps

• Convert client feedback, priorities, and business objectives into clear directives for the Project Management, Creative Strategy, and Production teams, ensuring alignment on expectations and subsequent steps.

• Ensure Timely Delivery

• Maintain oversight across multiple simultaneous campaigns, collaborating with your Project Manager to track timelines, eliminate obstacles, and guarantee projects are completed on schedule and to the highest standards.

• Oversee the Production Workflow

• Manage project intake, kickoffs, workback schedules, approvals, and final delivery across a diverse array of copy, design, motion, and video assets.

• Advocate for Quality

• Evaluate deliverables prior to client presentation, ensuring that work adheres to quality standards, meets project specifications, and reflects our dedication to excellence.

• Collaborate with Cross-Functional Teams

• Partner closely with Project Managers, Creative Strategists, designers, copywriters, and production collaborators to address challenges, align priorities, and facilitate efficient project progression.

• Anticipate Future Needs

• Recognize potential delivery risks, resource limitations, and opportunities for process enhancement early on, presenting thoughtful solutions that enable teams to remain proactive rather than reactive.

⛳️ Requirements

• 3+ years of experience in client-facing account management, account strategy, or client services within a digital marketing, creative, or integrated agency.

• Experience working with enterprise or B2B clients, confidently navigating various stakeholders and complex organizational structures.

• Solid understanding of creative production workflows, encompassing project intake, timelines, approvals, and asset delivery.

• Proven ability to manage multiple concurrent work streams while maintaining organization, attention to detail, and exceptional client service.

• Strong written and verbal communication skills with the capacity to distill complex information into clear, actionable updates.

• Proficiency in Asana or a comparable project management tool, alongside a strong working knowledge of Google Workspace and collaboration platforms.

• A detail-oriented approach with a firm commitment to quality assurance and operational excellence.

• Ability to work independently in a fast-paced, collaborative environment while coordinating with teams across different time zones.

• Must reside or work within the Pacific Time Zone.

🏝️ Benefits

• Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D

• 401k - Employer match

• HSA - Employer contributions

• Flexible Vacation & PTO plan

• Paid Maternity / Paternity leave

• Paid Holidays

• Remote/Flexible work schedule

• Relaxed office atmosphere

• An amazing team ;)

• Engaging company events & off-site activities