Account Specialist – Insolvency

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engages in the assessment and analysis of overdue, high-risk, or previously written-off accounts

• Identifies customer requirements and offers solutions related to collections and services

• Guides customers on payment methods and products that align with their goals

• Provides outstanding customer service that fosters trust through expertise

• Builds strong relationships and instills confidence in clients

• Implements established loss mitigation strategies for addressing non-performing and high-risk accounts

⛳️ Requirements

• Generally possesses 3 to 5 years of pertinent experience

• Holds a post-secondary degree in a relevant field or an equivalent mix of education and experience

• Familiarity with credit criteria and related credit knowledge

• Understanding of federal, state/provincial, and local regulations regarding Consumer Collections

• Acquainted with BMO products and services

• Proficient in verbal and written communication

• Strong collaboration and teamwork abilities

• Capable of analytical thinking and problem-solving

• Possesses influencing skills

🏝️ Benefits

• Health insurance

• Tuition reimbursement

• Accident and life insurance

• Retirement savings plans