Account Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serves as the main point of contact for designated customers, fostering strong and collaborative relationships.

• Comprehends the essential components of the business agreement with each client.

• Creates and implements account plans that address the product, color, and service needs of the customer.

• Understands and effectively communicates the values and advantages of Axalta's products, colors, and services.

• Engages the right resources to meet the specific needs of each customer.

• Maintains a structured communication strategy with a consistent customer call schedule and diligently documents customer interactions in SalesForce (SFDC).

• Proactively follows up on issues in a timely manner and identifies process improvements to eliminate obstacles for the customer.

• Prioritizes tasks effectively and contributes to the regional team’s goals for revenue, profitability, customer retention, and distributor management with a strong sense of urgency.

• Provides guidance on standard operating procedures (SOPs) and ensures customers are informed about educational and support resources available through Axalta Training Classes and Local Performance Groups.

• Leads initiatives for paint conversion and enlists distribution resources to assist the customer.

• Keeps accurate account information and contact details updated in SalesForce (SFDC).

• Leverages suitable technological tools (SharePoint, Salesforce, MS Office, etc.) to enhance personal productivity and improve communication with colleagues and customers.

⛳️ Requirements

• A seasoned sales professional with a background in Automotive Refinish and a proven track record of successful customer support.

• Bachelor’s degree and/or a minimum of 3-5 years of experience in the Automotive Refinish industry.

• In-depth understanding of the collision repair, commercial transportation, and industrial business landscape, along with distribution fundamentals.

• Familiarity with Axalta’s core product offerings and the fundamentals of the repair shop business.

• Capability to identify customer needs and respond swiftly to resolve issues effectively through a collaborative approach.

• Self-motivated and able to perform efficiently in unstructured and autonomous environments.

• Presents oneself professionally across all organizational levels and considers the impact of actions on customers.

• Strong team collaborator who actively looks for opportunities to support territory activities and fulfill customer requirements.

• Exhibits effective written and verbal communication skills.

• Proficient computer skills, with expertise in MS Office (Word, Excel, PowerPoint).

• Must be willing and able to travel up to 50% of the time.

• A valid Driver’s License is required.

🏝️ Benefits

• Opportunities for professional development.