Account Resolution Agent

This is a fully remote position, open to applicants in Utah.

📋 Description

• Proactively reach out to past due accounts via calls and messages to resolve issues and restore them to current status.

• Promote the brand and enhance customer experience, fostering a positive sentiment.

• Manage administrative tasks to restructure payment processes.

• Log all interactions accurately in CRM and internal systems.

• Utilize dialer systems (e.g., Five9) to facilitate outbound communications.

• Meet daily and weekly quotas for account resolution completion.

• Ensure all necessary documentation and notes are finalized for each resolved account.

• Collaborate with team leads and other internal teams as required.

⛳️ Requirements

• Ability to commit to 40 hours per week (full-time).

• Excellent multitasking abilities and keen attention to detail.

• Proficient in navigating various systems (CRM, dialer, patient portals).

• Basic technical skills (uploading documents, system management).

• Strong verbal and written communication skills in English.

• Capability to achieve performance and productivity goals.

• Previous experience in telesales, customer support, collections, billing and account receivables, account resolution, or call center environments is preferred.

• Familiarity with CRM systems and dialers (Five9, Zoho, etc.) is advantageous.

• Bilingual candidates are preferred (Spanish is a plus).

🏝️ Benefits

• Health, Dental, Vision.

• Paid time off and company holidays.

• Opportunities for career advancement within a rapidly growing company.

• Exposure to innovative therapies in wellness and longevity.