Account Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Make outbound calls and manage incoming calls.

• Gather essential estate information and liaise with attorneys or personal representatives regarding claims filing.

• Negotiate payment plans and conduct necessary follow-ups.

• Dispatch confirmation and settlement letters as required.

• Maintain accurate account documentation and ensure files are noted with the appropriate transaction codes.

• Respond to all voicemail messages on a daily basis.

• Comply with company policies, procedures, and specific client requirements.

• Maintain the confidentiality and security of company information.

⛳️ Requirements

• High School Diploma or GED.

• Goal-oriented with exceptional organizational skills.

• Polite, empathetic, and professional phone demeanor.

• Excellent verbal and written communication abilities.

• Capability to multitask efficiently in a fast-paced, regulated environment.

• Team player with the ability to work independently as well.

• Proficient in computer use and eager to learn new systems.

• Licensed Debt Collector or the ability to obtain licensure.

🏝️ Benefits

• Competitive wages that have recently been increased — we value our employees.

• Significant work that demands genuine compassion and professionalism.

• A collaborative and supportive team culture within a stable and established organization.

• Role eligible for bonuses with recognition for performance.