Account Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Make outbound calls and handle incoming calls

• Gather essential estate details and follow up with attorneys or personal representatives regarding the filing of claims

• Negotiate payment plans and provide necessary follow-ups

• Dispatch confirmation and settlement letters as required

• Precisely document accounts and annotate files with the appropriate transaction codes

• Address all voicemail messages daily

• Comply with company policies, procedures, and specific client requirements

• Maintain the confidentiality and security of company information

⛳️ Requirements

• High School Diploma or GED

• Goal-driven individual with excellent organizational capabilities

• Polite, empathetic, and professional phone demeanor

• Strong verbal and written communication abilities

• Capacity to manage multiple tasks efficiently in a fast-paced, regulated setting

• Team player who can also work independently

• Proficient in computer usage and quick to learn new systems

• Licensed Debt Collector (or capability to obtain licensure)

🏝️ Benefits

• Competitive, recently enhanced salaries — we invest in our team members

• Fulfilling work that demands genuine compassion and professionalism

• Cooperative, supportive team environment within a stable, established organization

• Role eligible for bonuses with performance recognition