Account Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Conduct outbound calls and manage incoming calls effectively.

• Gather essential estate details and liaise with attorneys or personal representatives regarding the filing of claims.

• Negotiate payment plans and provide necessary follow-ups.

• Dispatch confirmation and settlement letters as required.

• Precisely document accounts and annotate files with the appropriate transaction codes.

• Respond to all voicemail messages on a daily basis.

• Comply with company policies, procedures, and specific client requirements.

• Maintain responsibilities related to company information security and privacy.

⛳️ Requirements

• High School Diploma or GED is required.

• Goal-oriented approach with excellent organizational capabilities.

• Polite, empathetic, and professional telephone etiquette.

• Strong verbal and written communication abilities.

• Capacity to multitask efficiently in a fast-paced, regulated setting.

• Team player with the ability to work independently as well.

• Proficient in computer use and quick to learn new systems.

• Licensed Debt Collector or the ability to obtain the necessary licensure.

🏝️ Benefits

• Competitive wages with recent increases — we prioritize our team.

• Fulfilling work that necessitates genuine compassion and professionalism.

• A collaborative and supportive team culture within a stable, established company.

• This role is eligible for bonuses and recognizes performance achievements.