Account & Relationship Management Executive – Clinical Technology

This is a fully remote position, open to applicants in Australia.

📋 Description

• Meet and surpass annual sales and renewal objectives.

• Oversee the complete customer lifecycle, encompassing renewals, upselling opportunities, and acquiring new business.

• Formulate and implement strategic account plans for designated healthcare organizations.

• Recognize expansion prospects within current accounts and potential new clients.

• Maintain a precise sales pipeline and deliver regular forecasting updates.

• Create new business opportunities within both public and private healthcare sectors.

• Facilitate solution-oriented sales discussions centered around clinical, operational, and strategic outcomes.

• Navigate complex sales processes involving various stakeholders and procurement protocols.

• Cultivate robust relationships with clinical leaders, executive management, procurement teams, digital health leaders, and significant influencers.

• Collaborate with customers to optimize the utilization and adoption of UpToDate, Lexidrug, and Expert AI.

• Ensure customers derive measurable value from Wolters Kluwer solutions.

• Assist with implementation, training, and customer engagement efforts in partnership with internal teams.

• Identify and mitigate risks that may affect renewals or customer satisfaction.

• Build strong connections with state government health agencies, public hospitals, health networks, and healthcare organizations.

• Comprehend government procurement frameworks and tender processes.

• Keep abreast of market trends, healthcare policy changes, and funding initiatives that present growth prospects.

• Represent Wolters Kluwer at industry events and client meetings.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or a related field.

• At least 5 years of proven B2B sales or account management experience.

• Established history of achieving or surpassing sales targets.

• Experience in managing enterprise or strategic accounts.

• Strong background working with government, healthcare, or public sector entities.

• Key relationships at the c-suite level in Australia.

• Demonstrated capability in managing complex sales cycles and multiple stakeholders.

• Exceptional presentation, communication, and negotiation skills.

• Strong commercial insight and analytical skills.

🏝️ Benefits

• Competitive salary, commission plan, and benefits.

• Opportunities for career development and advancement within a global organization.

• Flexible working arrangements – including work from anywhere and hybrid working options, promoting work-life balance.