Account Project Manager – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain an in-depth understanding of the InEvent platform and its services to effectively assist clients with inquiries while consistently recommending optimal solutions and strategies for their projects;

• Address client concerns and strive to enhance all facets of the client experience with the organization;

• Continuously advocate for the benefits of the InEvent platform and engage in upselling through the customer/client experience;

• Foster growth and expand client usage of the platform within their respective organizations;

• Recommend improvements to existing processes across all Customer Success initiatives;

• Mentor and guide Customer Success trainers when collaborating on major Enterprise accounts from your portfolio.

⛳️ Requirements

• 3 - 5 years of experience in Customer Success, Account Management, or Account Development is essential;

• Proven experience in client retention and ensuring ongoing use of the solution/service;

• Outstanding communication skills and the ability to build positive business relationships;

• Technical proficiency is required;

• Strong accountability and personal organizational skills are critical;

• Comprehensive understanding of customer concerns and perceptions regarding product use, along with the capability to troubleshoot when necessary;

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is advantageous;

• Willingness to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain necessary travel documentation (e.g., visas).

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off