Account Project Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Maintain an in-depth comprehension of the InEvent platform and services to assist clients with inquiries while consistently recommending optimal solutions and courses of action for their projects.

• Address client concerns and strive to enhance every aspect of the client experience with the organization.

• Continuously advocate for the value of the InEvent platform and engage in upselling through exceptional customer/client service.

• Expand and enhance clients' usage of the platform within their organizations.

• Propose optimizations for existing processes across all Customer Success initiatives.

• Mentor and guide Customer Success trainers while collaborating on major Enterprise accounts from your portfolio.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in a Customer Success, Account Management, or Account Development role is essential.

• Proven experience in client retention and encouraging ongoing use of the solution/service.

• Outstanding communication skills and the ability to cultivate positive business relationships.

• Strong technical skills are required.

• A high level of accountability and personal organization is critical.

• Comprehensive understanding of customer concerns and perceptions regarding product usage, along with the capability to troubleshoot as necessary.

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or equivalent) and SSO is advantageous.

• Willingness to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain necessary travel documentation (e.g., visas).

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off