Account Project Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Maintain an in-depth understanding of the InEvent platform and its services to assist clients with inquiries while consistently recommending the best solutions and strategies for their projects.

• Address client concerns and strive to enhance every aspect of the client experience with our company.

• Continuously advocate for the value of the InEvent platform and promote upselling through superior customer/client interactions.

• Expand and increase the platform usage among clients within their organizations.

• Recommend optimizations for existing processes across all Customer Success initiatives.

• Mentor and guide Customer Success trainers when collaborating on major Enterprise accounts within your portfolio.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in Customer Success, Account Management, or Account Development roles is essential.

• Proven track record in client retention and ensuring continuous usage of the solution/service.

• Outstanding communication skills and the ability to foster positive business relationships.

• Strong technical skills are required.

• A high level of accountability and personal organization is critical.

• Comprehensive understanding of customer concerns and perspectives regarding product usage, with the capability to troubleshoot as necessary.

• Familiarity with CRM systems (such as Pipedrive, HubSpot, or similar) and SSO is advantageous.

• Willingness to travel internationally as necessary, including short-term business trips to the United States; must be able to obtain and retain the required travel documentation (e.g., visas).

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off