Account Project Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Possess a comprehensive understanding of the InEvent platform and its services to effectively assist clients with inquiries while consistently recommending the most suitable solutions and strategies for their projects.

• Address client issues and strive to enhance every aspect of the client experience with the organization.

• Actively promote the benefits of the InEvent platform and engage in upselling through exceptional customer/client interactions.

• Foster the growth and increased utilization of the platform among clients within their organizations.

• Recommend enhancements to existing processes as part of all Customer Success initiatives.

• Provide mentorship and coaching to Customer Success trainers while collaborating on significant Enterprise accounts from your portfolio.

⛳️ Requirements

• 3 - 5 years of experience in Customer Success, Account Management, or Account Development.

• Proven experience in client retention and ongoing usage of the solution/service.

• Outstanding communication skills with the ability to build positive business relationships.

• Technical proficiency is essential.

• Strong accountability and personal organizational skills are required.

• In-depth understanding of customers' concerns and perspectives regarding product usage, along with troubleshooting abilities as necessary.

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is advantageous.

• Willingness to travel internationally as required, including short-term business trips to the United States; must be able to obtain and maintain necessary travel documentation (e.g., visas).

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off