Account Principal

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and cultivate strong, consultative relationships with executive stakeholders.

• Act as the main executive contact, addressing and resolving strategic issues as they arise.

• Conduct executive business reviews centered on outcomes, ROI, and strategic alignment.

• Oversee the accuracy of forecast renewals in the CRM system.

• Take ownership of the comprehensive renewal strategy and execution, including proposal creation and contract negotiations.

• Drive significant gross and net revenue retention results.

• Broaden the company's presence within client organizations by fostering new connections with key executive buyers.

• Identify, assess, and secure expansion opportunities.

• Collaborate with Product, Sales, and Operations to create compelling, value-driven growth proposals.

• Develop account plans that align with client priorities and the company's long-term growth objectives.

• Serve as the internal lead for assigned accounts, ensuring coordination across operations, professional services, support, product, and engineering.

• Convert client feedback into actionable insights for product leadership.

• Ensure that contractual commitments, success metrics, and value realization goals are well-defined and met.

• Remain informed about healthcare trends, regulations, and payment models to position the company as a strategic partner rather than just a vendor within client organizations.

⛳️ Requirements

• Over 10 years of experience in client success, strategic account management, or consulting roles within healthcare technology and healthcare IT sectors.

• Proven track record in driving client growth and renewals in the healthcare technology field.

• Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems.

• Extensive experience collaborating with C-suite healthcare leaders.

• Familiarity with current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models.

• Capability to build and sustain robust relationships with C-suite executives, clinicians, and operational leaders.

• A consultative, solution-oriented mindset for tackling complex challenges.

• Proven ability to set and surpass goals for client growth, retention, and satisfaction.

• Experience in account planning, forecasting, and managing client portfolios.

• Outstanding verbal and written communication skills.

• Ability to convey complex ideas clearly and persuasively to diverse audiences.

• Strong analytical capabilities to identify client needs, diagnose issues, and propose actionable solutions.

• A collaborative team player who excels in a dynamic, cross-functional environment.

🏝️ Benefits

• Exceptionally generous paid time off.

• A range of paid leave programs.

• Savings opportunities through 401(k) and incentive plans.

• Internal educational programs.

• Comprehensive health benefits.

• Fitness reimbursement.

• Cell phone subsidy.

• Casual office environment with snacks and beverages.

• Peer recognition programs.

• Health advocacy and employee assistance programs.

• Fun events like chili cook-offs.

• Pet insurance (yes, really).