Account Manager – Virtual Sales

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Development of Sales and EBIT in alignment with planned objectives across a broad range of accounts and geographic areas for assigned Alliance sales accounts.

• Work in conjunction with internal channel and functional partners, including TSRs and SMs when necessary, to strategize and meet the annual OGSM for the assigned accounts.

• Foster Virtual Direct Relationships – Actively build connections while addressing customer inquiries, initiating promotional activities, and understanding needs through SPIN selling techniques during virtual communications.

• Oversee Self-Service Platforms – Manage the daily operations of webshops and other self-service digital tools to stimulate interest and sales of TORK products.

• Accountable for achieving basket, frequency, and conversion KPIs.

• New Product Introduction – Evaluate current accounts to discover cross-sell and upsell possibilities; utilize digital marketing automation tools to facilitate product launches.

• Conduct Virtual Customer Meetings/Training – Deliver comprehensive online education, including training and coaching on digital platforms and TORK's self-service tools (Easy Order, TORK Connect, etc.) along with product demonstrations.

• Implement the end-customers 'Push Strategy' to cultivate new business opportunities.

• Manage pricing, contracts, and TKADs for accounts to promote profitable growth.

• Maintain a CRM database for accounts within your designated territory.

• Oversee the pipeline management of large end customer accounts.

• Engage in Value Added Selling within a virtual framework.

• Provide open account coverage as needed, determined by RMT.

• Act as a contact for addressing product inquiries or needs arising from webshop or digital platform users.

• Collaborate with Commercial Excellence to proactively enhance cross-selling and upselling in existing accounts.

• Stay informed about marketing, sales, e-commerce, and business development trends and changes in the channel.

• Develop and enhance personal sales competencies in areas such as sales and business systems, sales techniques, analytics, customer and product hygiene solutions, and organizational skills.

• Cultivate strong personal competence and actively advance leadership skills in accordance with the Essity Leadership platform “Leading Self”.

⛳️ Requirements

• A Bachelor’s degree is required and/or 2+ years of experience in an inside sales role or a suitable combination of experience and education.

• At least 2 years of successful sales experience with virtual or digital platforms.

• Experience within the Health and Hygiene industry is preferred.

• Proficient in Microsoft Office and digital platforms such as Livechat, knowledge databases, and web applications.

• Proven track record of identifying, qualifying, and securing revenue opportunities to meet both short- and long-term strategic objectives.

• Strong phone presence with experience making multiple calls each day.

• Skilled in using corporate productivity tools and web presentation software.

• Familiarity with CRM systems (e.g., Microsoft Dynamics.com).

• Exceptional verbal and written communication skills.

• Strong listening abilities and presentation skills.

• Capacity to engage virtually with customers and internal teams.

• Competence in multitasking, prioritizing, and effective time management.

• Ability to enhance customers’ digital fluency through coaching.

• Capability to independently pursue and cultivate new business opportunities from a remote setting.

• Excellent interpersonal skills with the ability to establish relationships at all levels.

• Strong motivation to achieve results and a sense of urgency.

• Outstanding organizational and collaborative capabilities.

• Confidence in personal abilities and a positive, winning attitude.

• Willingness to travel domestically up to 10-15% of the time.

🏝️ Benefits

• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance.

• Wellness program offered through Rally Healthcare and Dependent Care.

• Flexible Spending Accounts (FSA).

• 401(k) plan with employer matching and annual employer base contributions.

• Company-sponsored Basic Life, AD&D, short-term and long-term disability insurance.

• Employee Assistance Program.

• Paid Time Off (PTO) along with Paid Holidays.

• Optional benefits including critical illness, hospital indemnity, and accident insurance.

• Employee discounts program.

• Scholarship program available for children of Essity employees.