Account Manager, SMB

This is a fully remote position, open to applicants in California.

📋 Description

• Manage a portfolio of restaurants, optimizing their Grubhub accounts, enhancing menu pages, and increasing conversion rates.

• Foster relationships with restaurant partners to drive growth.

• Acquire a comprehensive understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Aid in the management of a portfolio of accounts, ensuring timely communication and addressing any basic inquiries or concerns from clients.

• Support restaurants in attracting new diners, increasing order volume, and delivering exceptional service to their customers.

• Conduct regular check-ins with restaurant partners to collect feedback, evaluate satisfaction levels, and identify opportunities for improvement.

• Address restaurant inquiries, account issues, and requests, or direct them to the appropriate company departments while adhering to turnaround time expectations.

• Keep accurate and current records of client interactions, including notes on discussions, action items, and follow-up tasks.

• Engage in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

• Actively seek opportunities to contribute to team goals and initiatives, showing a willingness to learn and grow in the role.

⛳️ Requirements

• A Bachelor’s Degree or equivalent years of experience along with a High School diploma/GED is required.

• 2-4 years of experience in Sales or as an Account Manager.

• Experience working with or selling to restaurant owners is highly advantageous.

• Prior experience in the restaurant industry is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly adapt to new software.

• Familiarity with Salesforce.com or a similar CRM is a plus.

• Native-level fluency in English is mandatory.

• Candidates who are fluent in Mandarin or Spanish are strongly preferred.

• Willingness and ability to find solutions for restaurants regardless of the challenges.

• Excellent verbal and written communication skills.

• Comfortable making outbound calls.

• A proven track record of achieving and surpassing goals.

• Exceptional organizational skills, capable of managing multiple tasks simultaneously; a self-starter with a strong inclination towards action and problem-solving; maximizes effectiveness by focusing efforts in the right areas.

• A positive attitude with a passion and aptitude for thriving in a fast-paced and rapidly growing environment.

🏝️ Benefits

• Competitive salary package that includes equity and 401K.

• Multiple medical, dental, and vision plans tailored to meet the diverse needs of our employees.

• A range of additional benefits and perks that are not explicitly listed.