Account Manager – Sales Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Acting as the primary point of contact for the designated customer base and fostering strong relationships.

• Collaborating with various internal teams to manage capacity and freight, including working alongside analysts.

• Seeking additional freight opportunities to reduce empty miles when required.

• Conducting daily research and addressing service-related issues.

• Monitoring and tracing shipments while maintaining a superior service record with an on-time performance rate of 95% or higher.

• Communicating excess load availability to the Brokerage and Rail divisions.

• Verifying the accuracy of EDI data before sending confirmations to customers.

• Overseeing all internal activities that affect service commitments closely.

• Maintaining key performance indicators for carriers.

• Managing all customer inquiries, including last-minute requests that may arise during supply chain delivery timelines.

• Handling bookings and resolving issues related to delayed pickups/deliveries, billing, etc.

⛳️ Requirements

• A minimum of 3 years’ experience in business development, sales, or transportation operations.

• Intermediate skills in Microsoft Excel functions.

• Capability to manage a high volume of inbound and outbound emails while understanding capacity and network dynamics.

• Highly organized with excellent communication skills, particularly for multiple stop deliveries.

• Ability to thrive in a fast-paced, deadline-oriented environment with frequently changing priorities.

🏝️ Benefits

• Competitive salary along with comprehensive benefits packages.

• Clearly defined career paths and opportunities for professional growth.