Account Manager – Sales Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the sales team on incoming RFPs and proposals to ensure alignment with client goals, working alongside various cross-company teams to create optimal advertising solutions as necessary.

• Effectively manage and support an existing account base as well as new business, acting as the primary day-to-day contact for accounts.

• Deliver exceptional customer service to clients through effective communication, prompt responses to inquiries, and proactive resolution of potential issues.

• Create and adjust media plans for existing accounts by analyzing historical customer spending data, factoring in client objectives, timing, product offerings, performance, and inventory availability.

• Independently oversee all post-sale activities to ensure customer satisfaction and prevent under-delivery, including booking, trafficking, delivery reporting, optimization, and assisting in resolving billing discrepancies.

• Manage projects related to internal creative builds and sponsorship/custom programs, serving as a liaison between clients, creative agencies, and internal teams to ensure successful execution.

• Maintain effective communication with sales teams to comprehend and anticipate customer needs, ensuring that advertising solutions meet those needs while establishing both internal and external expectations.

• Assist the programmatic sales team and act as a resource for the National Sales and Account Management team concerning our programmatic business and initiatives.

• Engage in project work as assigned by the supervisor.

• Pursue continuous development and growth in areas such as:

• Product value propositions

• Establishing complex programs for success

• Data/metrics analysis

• Creating comprehensive performance reports

• Upselling and driving additional revenue

⛳️ Requirements

• Bachelor’s degree

• 2-3 years of experience in digital media advertising

• 2-3 years of previous experience working alongside sales personnel

• Proficiency in Excel with strong analytical skills, demonstrating a track record of excellence in analytics through previous experience and/or successful completion of relevant coursework.

• Proven organizational skills with a focus on quality assurance and process optimization, along with the ability to effectively prioritize tasks and client needs.

• A collaborative team player who is eager to work with a diverse and dynamic team.

• Capability to thrive in a fast-paced, high-pressure environment with tight deadlines.

• Professional maturity, integrity, discipline, and a positive outlook.

• Ability to think creatively and take initiative to solve problems as they arise.

• Extensive experience in online media sales and responding to RFPs in collaboration with others.

• Familiarity and experience with programmatic platforms such as DV360, AdX, Rubicon, Pubmatic, GAM, etc.

• Skills in troubleshooting and managing deal health, among other related tasks.

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Retirement savings plan with company matching

• Opportunities for professional development and advancement

• Flexible working hours and remote work options