Account Manager – Promotional Medical Education

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Assist in fostering strategic partnerships with clients by leveraging knowledge of their products and services.

• Serve as the intermediary between clients and project teams.

• Ensure that the strategic objectives are achieved for each client project.

• Support opportunities for organic growth within the account through a thorough understanding of RC capabilities, client requirements, and attention to buying signals.

• Actively engage in strategic brainstorming sessions and annual strategic planning.

• Collaborate effectively with the Project Management Team to implement projects from initiation and planning through to closure.

• Create and oversee project creative briefs and client scope statements.

• Manage projects to ensure both tactical and strategic goals are attained.

• Adhere to all policies, procedures, industry standards, and compliance guidelines while ensuring team members follow them as well.

• Conduct client status meetings and prepare all relevant meeting materials and follow-up items (agendas, notes, etc.).

• Oversee the overall project scope from both client and account perspectives, communicating any necessary scope changes.

• Provide final approval on all deliverables to ensure alignment with strategic objectives.

• Develop and relay status reports to management and clients, tracking project and team performance against client expectations.

• Monitor and manage project-related risks and issues in collaboration with the project manager; address and escalate risks and issues to the client when necessary.

• Participate in and contribute to departmental meetings and training sessions.

• Perform any other assigned duties; responsibilities may be modified or added by leadership at any time to meet business or operational needs.

• Exemplify our RC values in interactions with colleagues, clients, vendors, healthcare professionals, and others while exercising appropriate levels of professionalism and judgment when representing our agency.

• Showcase work efficiencies by effectively managing time, meeting deadlines, and achieving utilization expectations.

• Exhibit strong teamwork and collaboration skills, including proactively communicating changes, completing tasks as assigned within agreed timelines to prevent teammate overload, adapting to team changes, and seeking opportunities to assist others.

• Commit to conducting business with the highest ethical standards, demonstrated by a strong understanding of industry legal compliance guidelines relevant to the role, organizational ethics, and individual integrity.

• Show initiative in learning by asking questions to gain relevant insights appropriate to the role and level of experience/training, seeking feedback, and acting on it for improvement.

• Utilize the necessary knowledge, skills, and abilities to produce exceptional work, reflected in accuracy, problem-solving capabilities, quality management, and client-centered behaviors.

• This position may involve moderate overnight/weekend travel (up to 30%); the AM will provide on-site leadership for program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals.

• This role may require occasional nonstandard work hours (up to 30%) based on project needs, deadlines, deliverables, and urgent requests.

⛳️ Requirements

• BA/BS degree or equivalent work experience is required.

• 3-4 years of experience in client/customer management is required.

• Strong proficiency in Microsoft Office is necessary.

• Experience in healthcare/biotech/pharma is preferred.

• Agency experience is preferred.

🏝️ Benefits

• Free snacks.

• Generous holiday and paid time off.

• Options for private medical, dental, and vision plans.

• Assistance in saving for the future.

• Mental wellness coaching and support.

• Access to over 13,000 online classes through LinkedIn Learning.