Account Manager, Mid-Market

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Manage a portfolio of 50 to 80 mid-market accounts, primarily generating monthly revenues between $2,500 and $5,000.

• Demonstrate the effectiveness of the product while being accountable for both revenue retention and growth.

• Leverage AI tools for daily management of accounts.

• Implement the established account management framework with consistent planning and CRM documentation.

• Facilitate discussions regarding escalations and renewal risks, ensuring prompt decision-making.

• Track account health metrics and monitor product usage.

• Deliver organized customer feedback to the Product, Support, and Engineering departments.

• Employ automation for risk identification and account analysis.

⛳️ Requirements

• Several years of experience in account management or customer success within a B2B SaaS environment, responsible for revenue results for mid-market clients.

• Proven history of enhancing retention rates and expanding account growth.

• Experience managing a comparable size portfolio proactively rather than merely responding to incoming requests.

• Consistent execution of a predefined account management strategy developed by others.

• Ability to engage comfortably with senior stakeholders and conduct commercial discussions regarding value, pricing, and risk.

• Practical experience with AI applications in your daily responsibilities.

• An analytical approach to problem-solving.

• Proficient with CRM and customer success tools, with HubSpot experience being a significant advantage.

• Background in remote work, demonstrating effectiveness both in live and asynchronous settings.

• Residing in the United States or Canada, capable of covering Pacific and Eastern time zones, and willing to travel to client locations.

🏝️ Benefits

• Fully remote and flexible working arrangements.

• Opportunities for professional development.