Account Manager – Learning Services

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Serve as the main contact for the client, ensuring timely and effective delivery of services.

• Cultivate robust and trustworthy relationships with client stakeholders.

• Supervise the comprehensive delivery of learning services.

• Efficiently manage and address any issues or escalations that arise.

• Track account performance in relation to budgets and forecasts.

• Assist in effective cost management and resource allocation.

• Promote a culture of accountability and ongoing improvement.

⛳️ Requirements

• Proven experience in account management, client services, or roles focused on delivery.

• Exceptional skills in relationship building and stakeholder management.

• Highly organized and proactive, capable of managing multiple priorities.

• Commercial acumen and confidence in working with budgets and forecasts.

• Experience in overseeing service delivery or project-oriented work.

• Excellent communication and presentation abilities.

• Desirable: Background in Managed Learning Services, L&D, or a related field.

• Desirable: Experience with global clients or international delivery frameworks (NAM/LATAM).

• Desirable: Proficiency in Excel and PowerPoint.

🏝️ Benefits

• Opportunity to engage with a prominent global account.

• Interaction with international stakeholders across North America and LATAM.

• A collaborative and nurturing work environment.

• The opportunity to significantly contribute to impactful learning solutions.

• Career advancement within a global organization.