Account Manager, LATAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a quota-carrying portfolio, focusing on driving renewals, expansion ARR, and net revenue retention (NRR).

• Oversee the entire renewal and expansion process, including forecasting, deal strategy, and contract negotiations.

• Spot and secure upsell and cross-sell opportunities through account planning, white-space analysis, and a thorough understanding of customer requirements.

• Establish robust relationships with economic buyers and executive stakeholders, acting as a trusted advisor and conducting value-driven business reviews.

• Collaborate across teams with Sales and Customer Success to enhance adoption, reduce renewal risk, and implement multi-threaded expansion strategies.

• Convert product usage and outcomes into clear business value linked to commercial results.

• Work with Product, Sales, and Support to provide a seamless experience post-sale.

• Represent the voice of the customer by sharing insights that guide product direction, adoption enhancements, and expansion strategy.

⛳️ Requirements

• Over 5 years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, particularly in Enterprise or Mid-Market sectors.

• Fluency in Spanish is essential.

• Proficiency in Portuguese is a significant advantage.

• Demonstrated history of managing renewals and expansion goals, with a measurable effect on ARR and NRR.

• Experience in handling complex, multi-stakeholder accounts and negotiating commercial contracts.

• Comfortable with carrying a quota and forecasting revenue across a renewal and expansion pipeline.

• Strong executive presence capable of influencing economic buyers and senior stakeholders.

• Background in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong advantage.

• Highly organized, data-oriented, and strategic, with the ability to manage multiple accounts and priorities effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working environment with remote work options.