Account Manager – K-Beauty

This is a fully remote position, open to applicants in United States.

📋 Description

• You will serve as the driving force behind TikTok Shop accounts, particularly for our collection of K-beauty brand partners, working closely under a Senior Account Manager.

• Act as the Korean-language liaison for K-beauty brand partners; manage client communications in Korean (email, calls, messaging) and translate essential updates and materials between Korean and English.

• Oversee the account operating rhythm: prepare agendas, take notes, track action items, and provide concise recaps for WBRs/MBRs/QBRs—adjusting schedules to accommodate KST business hours.

• Develop and maintain 30-60-90 day plans for each client; provide weekly updates on owners, timelines, and success metrics.

• Create client updates and presentation slides; translate performance data into clear narratives and actionable next steps in both Korean and English as required.

• Handle tickets and issues, pursue dependencies, and ensure all stakeholders remain aligned and on schedule across time zones.

• Manage daily Seller Center operations: conduct PDP checks (titles, attributes, images), update catalogs, and follow up on compliance—this includes reviewing Korean-language product content.

• Track and report account health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and proactively identify risks.

• Initiate and coordinate promotions (bundles, coupons, seasonal events) in collaboration with Content and Media teams, aligning with K-beauty promotional calendars and cultural events.

• Assist in troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

• Write precise briefs for Content and Creative teams; monitor revisions against SLAs and quality standards—ensuring K-beauty brand guidelines and cultural nuances are accurately represented.

• Collaborate with Ops and Logistics on fulfillment readiness and customer experience status, including considerations for cross-border logistics.

• Maintain accurate source-of-truth documentation: trackers, promo calendars, etc.

• Conduct QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).

• Contribute to and enhance playbooks and SOPs; document lessons learned during retrospectives to help the team accelerate over time.

⛳️ Requirements

• Fluency in Korean (both written and spoken) is essential. Native or near-native proficiency; you will be the primary Korean-language contact for brand partners.

• Ability to work flexible hours aligned with Korean business hours (KST) when required. Flexibility to accommodate calls and real-time communication during KST working hours is crucial.

• 1–4+ years of experience in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (experience in an agency is a plus).

• Strong project management abilities: task tracking, timeline management, and stakeholder coordination.

• Proficiency in Google Sheets/Excel; comfortable working with dashboards and performing basic analyses (filters, pivots, lookups).

• Exceptional written and verbal communication skills in both Korean and English with a strong service-oriented mindset.

• Familiarity with TikTok as a consumer platform and a strong desire to master TikTok Shop (training will be provided on our playbooks).

• Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

🏝️ Benefits

• High degree of autonomy and real ownership from day one—no micromanagement.

• Direct exposure to leading K-beauty brands and the rapidly growing sector of e-commerce.

• A growth-centric culture that values builders over mere seat-warmers.

• Mentorship from Senior Account Managers and leadership with a clear, merit-based path for advancement.

• Competitive compensation, performance-related incentives, and flexible/hybrid work arrangements (location-dependent).