Account Manager – K-12 Student Information System

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Manage a high volume of phone calls and chats from various regions across the country.

• Diagnose issues and provide effective solutions.

• Deliver outstanding customer service through phone, email, and chat communications.

• Cultivate and maintain relationships with contacts at institutions.

• Offer direction and support to both new and existing institution contacts regarding NBS products and services.

• Facilitate communication with the sales team and other internal stakeholders.

• Promote the increased usage of various NBS products and provide training when necessary.

• Report daily activities to the team leader.

• Engage in special projects or committees along with other related responsibilities.

⛳️ Requirements

• A college degree in a related field or equivalent experience.

• Preferred experience in banking, student loan, or customer service sectors.

• Excellent interpersonal and communication abilities.

• Capacity to work collaboratively as part of a team.

• Detail-oriented with strong prioritization, organizational, and time management skills.

• Ability to handle multiple tasks and complete projects under tight deadlines and in stressful situations.

• Strong analytical and problem-solving capabilities.

• General understanding of NBS products and services.

• Proficient in general computer skills, including Microsoft Office applications, email, internet, and CRM systems.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• HSA and FSA options.

• Generous earned time off.

• 401K and student loan repayment assistance.

• Life insurance and AD&D coverage.

• Employee assistance program.

• Employee stock purchase plan.

• Tuition reimbursement.

• Performance-based incentive compensation.

• Short- and long-term disability coverage.

• Comprehensive wellness program.