Account Manager, Influencer Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture robust, long-lasting client relationships to ensure satisfaction, retention, and overall success of campaigns.

• Organize and facilitate client touch-base meetings to ensure alignment on campaign milestones, deliverables, and overall performance.

• Engage in strategic discussions with cross-functional teams to enhance influencer selection, messaging strategies, and campaign performance based on analytics and evolving client needs.

• Assist in pinpointing the most suitable influencers for each campaign by leveraging clinical expertise, audience demographics, and platform performance to create impactful content.

• Manage influencer contracts from initiation to completion, ensuring compliance, accuracy, and proper documentation within Medfluencers' proprietary database.

• Support the execution and renegotiation of contracts while ensuring that all agreements, updates, and relevant data are accurately recorded in the CRM.

• Monitor and manage all campaign-related contracts and agreements, including SOWs, NDAs (for both clients and influencers), brand deal agreements, and usage rights documentation.

• Review all content delivered by HCP influencers to ensure alignment with client briefs, campaign messaging, and brand guidelines.

• Guarantee that all influencer content undergoes a comprehensive compliance review, including Medical Accuracy using PULSE tools, MLR/PRC regulatory review via our partner ProPharma, and FTC advertising compliance.

• Track all applicable campaigns for AE/SAE compliance following Medfluencers and/or client pharmacovigilance protocols.

• Coordinate campaign progress and maintain proactive, transparent communication with clients and influencers throughout each campaign lifecycle.

• Deliver weekly updates to clients that include content status, upcoming deliverables, risks, and high-level performance highlights.

• Collaborate with Creative, Operations, and Strategy teams to ensure a smooth workflow and timely execution of deliverables.

• Analyze campaign performance data to identify trends, evaluate effectiveness, and recommend optimizations for future campaigns.

• Report on key success metrics, audience engagement patterns, and insights on content performance to drive continuous improvement.

• Ensure accurate tracking and communication of influencer payment schedules to the finance team and VP of Digital Opinion Leader Services to maintain precise financial reporting.

• Oversee timely and accurate processing of influencer payments in collaboration with the finance team.

• Assist in tracking invoices and maintaining organized documentation for all financial obligations related to assigned campaigns.

⛳️ Requirements

• A minimum of 3 years of experience in influencer relations, communications, or a related field.

• Bachelor’s degree is required.

• Previous experience with healthcare or medical influencers is highly preferred.

• Exceptional communication, relationship-building, and project management abilities.

• Proficient in CRM platforms (e.g., Monday.com) and social media platforms (Instagram, TikTok, LinkedIn).

• Familiarity with podcast production, email marketing, and PR outreach is advantageous.

• Capability to multitask, prioritize, and manage multiple client expectations simultaneously.

• Comfortable working in a remote environment and across EST business hours, with occasional extended hours for special events or deadlines.

• Ability to excel in a collaborative team environment while driving individual initiative and success.

🏝️ Benefits

• The culture: HealthCentral offers a welcoming, positive work environment.

• The people: You will collaborate with talented, supportive, intelligent, and kind leaders and teams.

• The business: Engage in work that you can genuinely feel proud of!

• The perks: HealthCentral provides a flexible remote working culture, allowing employees to work from mutually agreed upon locations.

• We offer competitive compensation, comprehensive medical/dental/vision benefits, a 401K plan, 21 days of PTO, 6 Wellness Days, 2 Volunteer Days, 2 Floating Holidays, and an extensive holiday schedule, including Summer Fridays.