Account Manager I – Facilities Maintenance

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a large volume of service requests throughout the work order life cycle, ensuring adherence to established KPI standards and maintaining profitability.

• Utilize phone, email, and various CMMS systems to provide timely and precise communication with stakeholders.

• Coordinate with vendor partners and confirm their scheduled arrivals.

• Identify and cultivate vendor partnerships while negotiating rates to enhance profitability.

• Input data into computer systems to monitor and follow up on customer inquiries.

• Keep accurate records of service-request data and documentation.

• Evaluate customer inquiries, identify resolutions within service parameters, and propose suitable solutions.

• Engage professionally with customers and service providers via phone and email.

• Manage relationships with external clients and vendor partners.

• Offer leadership and support to team members.

• Prioritize tasks with competing deadlines and work effectively either collaboratively or independently.

• Assist with daily reporting and identify team priorities.

• Participate in team and client meetings.

• Support leadership in root-cause analysis and the development of preventive action plans.

• Ensure adherence to processes and procedures.

• Assist with or oversee after-hours requests during evenings, weekends, and holidays as needed.

• Carry out additional duties and tasks assigned by leadership.

⛳️ Requirements

• At least 3 years of experience in account management.

• Previous experience in Facilities Maintenance/Construction is advantageous.

• Prior experience in construction management is preferred.

• Familiarity with CMMS systems.

• Proficient in Microsoft Office Applications.

• Intermediate to advanced skills in Excel.

• Capability to prioritize tasks with conflicting deadlines.

• Ability to work both collaboratively in a team and independently.

• Excellent written and verbal communication skills.

• Ability to maintain composure in a dynamic, high-demand environment.

• Capacity to read and comprehend work instructions.

• Ability to occasionally lift and/or move up to 20 pounds.

• Capability to perform frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing.

• Equal Opportunity Employer/Disability/Veterans.

🏝️ Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance, and additional voluntary plans.

• 401(k) Retirement Plan with company match.

• Paid Time Off (PTO).

• 11 Company Holidays.

• Paid Parental Leave.

• Wellness activities.

• Ongoing professional development and continuing professional education.