Account Manager – Healthcare

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary point of contact for institutional clients through phone, email, and video conferencing.

• Serve as the main customer liaison for designated accounts.

• Perform customer discovery and organize follow-up training sessions (cold calling).

• Implement and execute strategic sales initiatives to enhance revenue growth and market presence.

• Travel to locations to deliver exceptional training to healthcare providers.

• Collaborate effectively with Customer Service to address inquiries, issues, and complaints.

• Transform prospects into engaged customers.

• Represent CEFALY Technology at trade shows and medical conferences.

• Create new leads and ensure accurate contact information is maintained in Salesforce.

• Accountable for sustaining and increasing territory-specific account targets.

• Oversee and manage designated territory accounts throughout the entire sales process (prospecting, connecting, training, closing, follow-ups).

• Adjust to changing business needs and undertake additional responsibilities as needed.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare discipline.

• Required medical sales experience, including work with medical devices, pharmaceuticals, or healthcare sales, or prior clinical exposure.

• Preferred 3+ years of experience in medical sales or in a patient-facing clinical role.

• Demonstrated comprehension of clinical settings and medical terminology.

• Established relationships and work history with medical institutions in Boston or nearby areas is a significant advantage.

• Proficient in using a CRM system; Salesforce experience is preferred.

• Capable of navigating remote customer environments and facility endpoints.

• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is advantageous but not mandatory.

• Familiarity with migraine treatment, clinical settings, or medical terminology is beneficial.

🏝️ Benefits

• Health insurance (80% employer-covered).

• Employer-sponsored Dental and Vision coverage.

• IRA with company matching (no vesting period).

• Paid time off (PTO).

• Paid company holidays.