Account Manager, Healthcare

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary point of contact for institutional clients via phone, email, and video conferencing.

• Serve as the main customer liaison for designated accounts.

• Perform customer discovery and organize follow-up training sessions (cold calling).

• Implement and carry out strategic sales initiatives to enhance revenue and expand market reach.

• Travel to client sites to deliver high-quality training to healthcare professionals.

• Collaborate with Customer Service to address inquiries, resolve issues, and handle complaints.

• Transform prospects into engaged customers.

• Represent CEFALY Technology at industry trade shows and medical conferences.

• Generate new leads and maintain up-to-date contact information in Salesforce.

• Responsible for achieving and enhancing territory-specific account targets.

• Manage and oversee designated territory accounts throughout the entire sales process (prospecting, engaging, training, closing, and follow-ups).

⛳️ Requirements

• Bachelor's degree or equivalent experience in a medical, life sciences, or relevant healthcare discipline.

• Prior medical sales experience is mandatory, including experience with medical devices, pharmaceuticals, or healthcare sales, or previous clinical exposure.

• A minimum of 3 years of experience in medical sales or a patient-facing clinical role is preferred.

• Strong business acumen and sound professional judgment are essential.

• Exceptional communication skills in both written and spoken English, including grammar and professional tone.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Experience utilizing a CRM system; Salesforce experience is preferred.

• Capability to navigate remote customer environments and facility endpoints.

🏝️ Benefits

• Health insurance with 80% employer contribution.

• Employer-covered Dental and Vision insurance.

• IRA with company matching (no vesting period).

• Paid time off (PTO).

• Paid company holidays.