Account Manager – Growth, Retention

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Actively seek out, pursue, and finalize new customer accounts within the designated territory or market segment.

• Assess incoming leads and perform outbound prospecting through focused outreach, events, referrals, and campaigns.

• Guide discovery processes, solution positioning, stakeholder mapping, and opportunity qualification.

• Work in collaboration with Sales Engineering, Marketing, and Leadership to advance and secure new-logo opportunities.

• Monitor and manage opportunities through the entire sales cycle using CRM tools.

• Oversee and manage a portfolio of ongoing customer accounts after the sale.

• Cultivate strong relationships with business, technical, and executive stakeholders.

• Ensure successful implementation, consistent engagement, and measurable customer value.

• Proactively manage renewals, identify potential risks, and mitigate churn.

• Coordinate with Customer Success, Support, Product, and Engineering teams to address issues and achieve results.

• Recognize and finalize upsell opportunities (additional users, licenses, storage, features, services).

• Promote cross-sell opportunities across VIDIZMO’s product offerings.

• Expand within current customers by engaging new departments, teams, subsidiaries, or business units.

• Formulate and implement account growth strategies for strategic and high-potential accounts.

• Develop territory and account plans that align with customer objectives and market conditions.

• Conduct regular business reviews and executive check-ins.

• Maintain precise CRM data, pipeline visibility, and revenue forecasts.

• Serve as the voice of the customer internally, sharing insights on needs, gaps, and competitive trends.

• Collaborate with Product and Marketing teams to guide roadmap and positioning.

⛳️ Requirements

• Exceptional English communication skills are essential.

• Experience in the US market is required.

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.

• 3–7 years of experience in B2B SaaS or enterprise technology sales, business development, or product marketing.

• Proven track record in selling and positioning SaaS-based IT solutions/products.

• Excellent communication, presentation, negotiation, and relationship-building abilities.

• Demonstrated success in leading teams and consistently meeting revenue targets.

• Strong analytical skills with a focus on data-driven decision-making.

• Proficiency in utilizing AI tools—including mandatory use of platforms like ChatGPT—to improve efficiency and output.

• Team-oriented with cross-functional collaboration experience and a sense of ownership.

• Legally authorized to work in the region of employment.

🏝️ Benefits

• Health Insurance (OPD/IPD)

• Separate Maternity Cover

• Leave encashment

• Car Support Program

• Referral Bonus

• EOBI

• Bi-Annual Increment

• Provident Fund

• Opportunities for Career Growth

• Bonus (benefits vary based on location)