Account Manager – Generator Customers

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary contact and trusted advisor for generator clients, guiding them from onboarding through renewal and expansion.

• Foster strong, proactive relationships with UK generators, addressing obstacles, unlocking commercial opportunities, and managing retention, expansion, and long-term value.

• Identify gaps in the customer journey and design scalable, impactful improvements.

• Collaborate cross-functionally with Product, Ops, Sales, and Marketing to swiftly resolve client issues, taking on a project management role when multiple departments are involved, and conveying the customer perspective internally (both positive and negative).

• Analyze usage and adoption data to spot at-risk accounts, expansion opportunities, and the indicators that influence commercial outcomes.

• Navigate challenging client situations with transparency and a customer-centric approach: clarify the issue, outline the steps, and update on progress throughout.

• Assist in developing the generator Account Management playbook from scratch, including strategic account mapping, scalable onboarding, renewal processes, and expansion strategies.

• Travel to key accounts to gain a deep understanding of the generator community.

• Help define and evaluate what constitutes excellence for generators today and into 2026.

⛳️ Requirements

• Demonstrated experience in account management or customer success within fast-paced B2B environments. You focus on building and enhancing, rather than merely maintaining.

• Strong commercial acumen: a genuine grasp of how to drive expansion beyond targets through proactive relationship management.

• A proactive mindset and readiness to go above and beyond. You act quickly, create opportunities, and prioritize the customer experience.

• A thorough understanding of what exceptional customer experience entails, along with a consistent history of delivering it.

• Proficiency in CRM tools (e.g., HubSpot) and the capability to convert usage, adoption, and commercial data into actionable insights.

• Outstanding communication and listening skills, with the ability to work collaboratively across functions and bring the customer voice into internal discussions.

• Comfort in operating at a high pace, managing numerous accounts and renewals with diligence and attention.

• Nice-to-haves: Experience working with B2B supply-side clients, especially in the energy or marketplace sectors.

• Exposure to early-stage or high-growth technology startups.

• A strong inclination to challenge the status quo and transform operational processes, not just support them.

🏝️ Benefits

• Competitive salary - our current range for this position is £129,500 or the equivalent in local currency.

• We conduct salary reviews biannually using real-time market data, ensuring transparent and consistent pay for the same role and level.

• Stock Options - each team member has a stake in our mission.

• 25 days of holiday plus public holidays - Replace public holidays with those that are most meaningful to you. Additionally, receive an extra day off for your birthday 🎉.

• Remote & flexible working - We operate fully remotely with defined core hours, and no internal meetings on Friday afternoons.

• Home working & wellbeing budgets:

• Up to £1,200 / €1,200 per year to enhance your remote working setup (co-working passes, equipment, etc.).

• Up to £150 / €150 per month for anything that supports your wellbeing - from therapy to gym memberships to meditation apps.