Account Manager – Game Art Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a vital relationship partner supporting Business Development and assigned client accounts during active engagements.

• Keep track of overall account health, client sentiment, engagement quality, and ongoing relationship dynamics.

• Serve as an ambassador between clients and internal teams, fostering trust, responsiveness, and a positive partnership experience.

• Participate in strategic meetings, review communications, and help maintain continuity in client engagement activities.

• Create and sustain recurring client feedback loops and engagement cadences to ensure early identification of issues and opportunities.

• Monitor client feedback and communications across projects, summarizing trends, concerns, and opportunities for internal stakeholders.

• Assist in managing relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise.

• Keep key internal stakeholders informed about significant account developments, risks, actions, and client priorities.

• Support Business Development in fostering the long-term health and growth of assigned accounts.

• Collaborate with Business Development and studio leadership to aid in renewals, account planning, staffing discussions, and strategic initiatives.

• Drive follow-up activities and help maintain momentum across both existing and developing client opportunities.

• Identify dormant or under-engaged accounts and coordinate re-engagement strategies with Business Development and leadership.

• Monitor client initiatives, production roadmaps, and organizational developments to identify future opportunities.

• Prepare account summaries, engagement updates, and strategic briefing materials to aid in client discussions and decision-making.

• Track commitments, action items, and outcomes from client meetings, ensuring follow-through among internal stakeholders.

• Work closely with Producers and production leadership, who are responsible for project execution, schedules, delivery quality, and operational workflows.

• Support production teams by ensuring that client priorities, communication expectations, and strategic context are well understood.

• Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks.

• Collaborate with Producers during operational or delivery-related challenges to preserve client confidence and ensure alignment.

• Help bridge cultural and communication gaps between North American clients and offshore production teams.

• Ensure that client concerns and feedback are communicated internally and addressed appropriately.

• Champion high levels of client satisfaction and service quality across all engagements.

• Maintain regular communication rhythms and structured follow-up processes to enhance accountability and responsiveness.

• Anticipate relationship concerns before they escalate, driving collaborative, solutions-oriented outcomes.

• Support enhancements in account management practices, communication standards, and stakeholder coordination.

• Uphold professionalism and composure during periods of change, production pressure, or shifting priorities.

• Promote accountability, clarity, and effective communication hygiene across client-facing activities.

⛳️ Requirements

• A minimum of 5 years of experience in account management, client services, program coordination, production support, or similar roles.

• Experience in supporting international clients, particularly those based in North America.

• Strong skills in relationship-building and stakeholder management.

• Exceptional verbal and written communication abilities.

• Proficient in organizing and managing multiple workstreams and competing priorities.

• Strong follow-through, accountability, and attention to detail.

• Experience collaborating across distributed teams and multiple time zones.

• Strategic thinking combined with robust operational execution.

• Preferred: Knowledge of AAA game development pipelines, art production workflows, or outsourcing models.

• Preferred: Experience within video game development, creative services, or outsourced delivery environments.

• Preferred: Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems.

• Preferred: Experience supporting account growth initiatives, renewals, or strategic planning activities.

• Preferred: Understanding of cross-cultural collaboration and offshore delivery models.

🏝️ Benefits

• Role Information: EN

• Studio: Keywords Studios

• Location: US, Canada

• Area of Work: Art Services

• Service: Create

• Employment Type: Permanent

• Working Pattern: Full Time, Remote