Account Manager, French Speaker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and nurture relationships with designated client accounts

• Serve as the primary contact for client inquiries, issues, renewals, and account updates

• Assess client usage, adoption rates, and overall account well-being

• Recognize accounts at risk and devise action plans to enhance engagement

• Organize and conduct regular client check-ins, renewal discussions, and quarterly business reviews

• Collaborate with clients to comprehend their goals, challenges, and workflows

• Spot opportunities for upsells, additional devices, training, integrations, or increased usage

• Work together with Sales, Product, Onboarding, and Support teams to address client concerns

• Log client activity, communication, and forthcoming steps in HubSpot

• Assist in renewal discussions and help sustain high retention rates

• Collect client feedback and communicate insights internally to enhance the product and customer experience

• Attain an expert-level familiarity with our current products and gain knowledge of our new products

• Travel to conferences, trade shows, and client sites as needed

⛳️ Requirements

• A minimum of 3 years of experience in account management, customer success, or sales

• At least 3 years of experience handling renewals and expansion opportunities

• Demonstrated success in meeting renewal targets and upsell quotas

• Excellent communication and relationship-building abilities

• Comfortable engaging with clients frequently via email, phone, and video calls

• Capable of managing multiple accounts, priorities, and follow-ups simultaneously

• Highly organized, proactive, and detail-oriented

• Comfortable with learning and explaining software or technology products

• Strong problem-solving capabilities and adept at managing challenging client conversations professionally

• Proficient in English; proficiency in French is required

• Experience with HubSpot is a plus

• Experience in delivering client presentations, demonstrations, or business reviews is advantageous

• Background in construction, steel fabrication, manufacturing, SaaS, or technology is beneficial

🏝️ Benefits

• 15 vacation days

• Company-wide holiday week closure during Christmas

• 5 paid sick days

• Flexible work schedule

• $2,000 CAD technology stipend after Year 1

• Comprehensive medical and dental benefits

• Company retreats

• Fully remote working environment

• Travel opportunities