Account Manager, Flex Pay

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily relationships with key retail and e-commerce merchant partners.

• Assist in the onboarding of merchants, implementation processes, and ongoing initiatives for account growth.

• Collaborate across various departments, including Integrations, Product, Operations, and Marketing, to enhance merchant performance and resolve issues.

• Assess account health, perform performance reviews and QBRs, and pinpoint opportunities for merchant expansion and engagement.

• Coordinate promotional campaigns, product launches, and operational updates with partners.

• Quickly familiarize yourself with the Flex Pay product suite and feel confident explaining technical concepts to non-technical stakeholders.

• Monitor account activities and maintain well-organized reporting in the CRM system.

• Adopt a collaborative, proactive, and positive approach to support both merchants and internal teams.

⛳️ Requirements

• 8-10 years of experience in account management, partnerships, customer success, client solutions, or a related field.

• Proven experience managing relationships with C-Suite stakeholders in mid-market or enterprise-level accounts.

• Familiarity with e-commerce platforms and digital retail ecosystems of varying sizes and complexities.

• Excellent communication and relationship-building abilities.

• Experience utilizing AI tools in daily operations to enhance productivity and communication.

• Comfortable working collaboratively with both business and technical teams.

• Tech-savvy, with the capability to work effectively with implementation teams.

• Quick learner able to adapt in a fast-paced, high-growth environment.

• Organized, proactive, and solution-oriented.

• Positive demeanor and strong team player mentality.

🏝️ Benefits

• Competitive salary and stock option plan.

• 100% paid coverage of medical, dental, and vision insurance.

• Flexible PTO.

• Opportunities for professional growth and development.

• Paid parental leave.

• Health & wellness initiatives.