Account Manager – Enterprise Partnerships

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Manage comprehensive relationships with enterprise grocery partners throughout the United States, engaging with everyone from C-suite executives to store operations teams.

• Create and implement strategic account plans that align with partner objectives in sustainability, profitability, and adoption.

• Grow existing accounts by facilitating new store rollouts, pilot programs, and increasing program adoption.

• Conduct regular business reviews utilizing clear, data-driven insights and performance narratives.

• Perform store visits and provide in-person training to enhance execution and adoption.

• Collaborate closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to ensure partner success and address issues.

• Identify barriers to adoption, training deficiencies, and performance challenges, and spearhead corrective action plans.

• Convert performance data into engaging insights and recommendations for partners.

• Act as the retailer's voice internally to influence product roadmap and prioritize decisions.

• Assist with renewals and contract expansions by presenting strong, data-supported business cases.

• Represent Flashfood at partner meetings and industry events.

• Cultivate internal advocates within partner organizations who support Flashfood.

• Establish and oversee a partner NPS program in collaboration with Product and Marketing to monitor satisfaction and loyalty.

⛳️ Requirements

• Over 7 years of experience in enterprise account management or partnerships.

• Proven experience working with large retailers; experience in grocery or retail technology is highly preferred.

• Deep understanding of retail operations and the connection between sustainability and profitability.

• Experience in developing or managing partner NPS or satisfaction programs is preferred.

• Exceptional communication, presentation, and negotiation abilities with senior stakeholders.

• Strong analytical skills with the capability to leverage KPIs for decision-making.

• A passion for sustainability and reducing food waste on a large scale.

• Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana is advantageous.

🏝️ Benefits

• Competitive salary, equity, and a full range of benefits.

• 100% remote work offering flexibility and trust.

• Purpose-driven work that contributes to reducing food waste and increasing access to affordable food.

• A rapidly growing, collaborative team with ambitious goals.

• Genuine opportunities for career advancement.