Account Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of Dandy’s largest and most intricate customers, including multi-location groups and enterprise accounts.

• Create and implement strategic account plans aimed at enhancing retention, expansion, and customer satisfaction.

• Utilize data and performance metrics to pinpoint trends, opportunities, and risks within your portfolio.

• Act as a trusted advisor to executive, clinical, and operational stakeholders, ensuring that Dandy’s offerings align with customer objectives.

• Identify and pursue upsell, cross-sell, and expansion opportunities across various locations and departments.

• Collaborate with enterprise procurement, operations, and finance teams to negotiate renewals and establish new commercial terms.

• Facilitate discussions regarding the scaling of scanner deployments, doctor activations, and the adoption of new Dandy products and services.

• Establish and nurture executive-level relationships with key stakeholders at major accounts.

• Present strategic business reviews, performance insights, and partnership roadmaps to showcase ROI and enhance collaboration.

• Anticipate customer needs and initiate proactive measures to prevent churn and foster growth.

• Acquire an in-depth understanding of dental group operations, digital workflows, and the shifting competitive landscape.

• Communicate fluently in the terminology used by clinicians and business operators to provide credible, customized recommendations.

• Work alongside Dandy’s product and clinical teams to offer feedback that fosters innovation and customer success.

• Partner with Sales, Customer Support, Training, and Product teams to ensure seamless onboarding, implementation, and scaling.

• Share insights from enterprise accounts to shape the product roadmap and facilitate operational improvements.

• Constantly test engagement strategies, value frameworks, and communication methods to boost performance.

⛳️ Requirements

• Over 5 years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, preferably in the dental or healthcare technology sectors.

• Demonstrated success in managing and expanding large, complex, multi-location customer accounts.

• Strong commercial insight with a proven history of driving upsells, cross-sells, and renewals in enterprise settings.

• Outstanding communication and negotiation abilities, with experience engaging with executive stakeholders.

• Analytical and data-oriented, capable of converting metrics into actionable insights.

• Comfortable navigating uncertainty, managing conflicting priorities, and influencing cross-functional teams.

• Highly driven, performance-focused, and passionate about enhancing the customer experience.

• Willingness to travel for important customer meetings, industry events, and company retreats.

🏝️ Benefits

• Healthcare

• Dental

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off