Account Manager, EMEA Public Sector

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Drive net retention and growth across a portfolio of public sector accounts in EMEA by identifying upsell opportunities, prioritizing your accounts, and proactively addressing renewal risks.

• Take ownership of the entire renewal and expansion process for your accounts, from commercial negotiations to closure, with accountability for both retention and growth targets.

• Leverage account research and customer intelligence tools to prepare for each customer interaction, ensuring you have relevant context regarding each account’s priorities, operational environment, and changing compliance requirements.

• Establish trusted relationships with both senior and working-level stakeholders within your accounts, ensuring continuity and deepening engagement over time.

• Keep accurate pipeline and forecast data in Salesforce, providing your manager and cross-functional partners with clear visibility into account health, renewal timelines, and expansion possibilities.

• Collaborate with Sales, Product, and Solutions Architecture to convert customer feedback into actionable insights and highlight high-priority themes across your accounts.

⛳️ Requirements

• A minimum of 3 years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, preferably supporting public sector clients in EMEA.

• Demonstrated quota responsibility for renewals and expansions, with a proven track record of managing commercial discussions from start to finish.

• Ability to operate across EMEA markets and cultivate relationships; fluency in multiple languages is advantageous.

• Familiarity with financial crime compliance domains, such as AML, sanctions, and KYC, or a strong willingness to quickly learn in a highly regulated sector.

• Comfortable managing a high-volume portfolio with competing priorities and tight deadlines.

• Strong customer presence with the capability to establish credibility with both senior and working-level stakeholders.

• Clear and direct communicator who promotes alignment on next steps and ensures nothing is overlooked in complex, multi-stakeholder accounts.

• Disciplined in maintaining pipeline hygiene and forecasting in Salesforce, utilizing data and account insights to guide commercial planning.

• Highly autonomous and accountable; you take ownership of your results, follow through on commitments, and proactively take the initiative.

• Adaptable and resilient; you quickly modify your approach as priorities, customer needs, and market conditions change.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options