Account Manager – E-commerce

This is a fully remote position, open to applicants in Serbia.

📋 Description

• The primary responsibility of the Account Manager is to oversee assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns designed to enhance conversions and sales.

• This role involves managing and leading the client-agency relationship for all clients assigned to you.

• Additionally, it encompasses the development and execution of marketing strategies, handling client communications, drafting client reports, and conveying the client’s marketing needs to other team members.

• You will be tasked with providing your team with the necessary information to ensure that all marketing campaigns are written, designed, and executed to the highest standards.

• As an Account Manager, your objective is to help your clients achieve their revenue targets using our company’s products and services.

• The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director, while collaborating with other departments.

• Establishing and nurturing a strong relationship with your assigned clients is essential to ensure maximum productivity, open lines of communication, and build trust between our clients and Hustler Marketing.

• You will be responsible for the planning, development, and execution of marketing strategies (including email campaigns, SMS campaigns, pop-ups, and flows) for your clients, managing approximately 40 unique marketing campaigns each month.

• It is crucial to ensure that the needs and expectations of your assigned clients are met effectively.

• Collaborating with team members to promptly address client requests is a key part of this role.

• You will collect and analyze data to understand consumer demographics and trends to advance clients' marketing objectives and set new goals weekly.

• Regular reporting on the performance of email marketing campaigns for your clients is required, including metrics like revenue from email marketing, best-performing campaigns, A/B testing results, and actions taken to enhance and optimize client revenue.

• Working alongside the Service Department to uphold high work standards and ensure that the targets set for your clients in terms of Key Performance Indicators (KPIs) are achieved.

⛳️ Requirements

• A minimum of 12 months of experience in a digital marketing role, including at least 6 months in the email marketing field (candidates with experience working with remote teams and diverse team members or those with account management or agency experience will be prioritized).

• A proven track record of success in a leadership role is essential, particularly in leading a team of creatives to deliver quality work that meets client needs.

• Ability to work independently without compromising work standards is required.

• Must be highly accountable, responsive, and possess excellent deadline management skills.

• Strong interpersonal skills, problem-solving abilities, and critical/analytical thinking are vital for addressing client needs and resolving issues or queries.

• A growth-oriented and results-driven mindset, with the capacity to accept and implement constructive criticism.

• Any experience in remote work is a significant advantage.

• Excellent communication skills are necessary for effectively interacting with clients and marketing professionals in our Service Department.

• Strong problem-solving skills are crucial for working with clients and addressing any queries, complaints, or issues.

• The ability to learn and adapt quickly, along with exceptional time management skills, productivity, and focus, is required.

• Familiarity with email marketing, e-commerce, or Klaviyo is a considerable plus.

• Experience managing time effectively and working autonomously (remote work experience is a plus).

• Availability and responsiveness during office hours (Monday to Friday between 3-6 PM BCN time) is essential.

• Must consistently commit to working 30-35 hours per week (approximately 140 hours per month).

• A stable internet connection and access to a laptop or PC, as well as the ability to participate in virtual video conferences, are required.

• Excellent verbal and written communication skills in English are required; fluency in English is necessary, though it does not need to be your native language.

• Openness to receiving feedback and constructive criticism, along with the ability to provide similar feedback productively to your team, is important.

🏝️ Benefits

• Opportunity to work in a dynamic and creative environment.

• Competitive salary and performance-based bonuses.

• Flexible working hours and the potential for remote work.

• Professional development opportunities and training.

• A supportive and collaborative team culture.