Account Manager – DTC Brands, CRM & Retention

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee the client relationship from start to finish: serve as the primary contact, define project scopes, conduct monthly presentation calls, generate performance reports, and manage challenging situations.

• Coordinate production alongside the Strategist and the Specialist — you ensure progress, secure deliverables, and maintain accountability.

• Proactively plan: organize significant moments ahead of time, prioritize tasks efficiently, and avoid last-minute urgencies at month-end.

• Analyze retention data: interpret performance dashboards, identify areas of underperformance, develop hypotheses, and convert them into actionable plans with the production team.

• Expand your accounts: pinpoint valuable upsell opportunities (such as dedicated campaigns, audits, custom flows), outline them, and present your proposals.

• Take responsibility for your clients’ retention — this is the top priority metric.

⛳️ Requirements

• At least 4–5 years of experience in account management or client portfolio management.

• Experience in an agency setting or DTC e-commerce is preferred but not mandatory — strong candidates from challenging environments with rigorous account leadership (such as large B2B accounts, SaaS, tech) who can learn swiftly are also considered. Familiarity with Klaviyo / CRM is not required as we provide training.

• Exceptional operational discipline (our top criterion): you ensure information flows seamlessly between client and production, meet all deadlines, and anticipate issues rather than merely responding to them.

• Proficient in data interpretation: performance dashboards do not intimidate you, and you can extract business hypotheses from them.

• Clear client communication: you conduct presentation calls, create concise reports, and handle tense situations without escalation.

• Personal accountability: when faced with challenges, you assert, “I’ll take care of it” — without drama or ego. (Our culture emphasizes: “Fail. Learn. Move Forward.”)

• Ability to decline client requests when necessary: you can push back on unrealistic demands without jeopardizing the relationship.

• Fluent in French is essential (as our French beauty/lifestyle clients are discerning; every word counts during calls). Proficiency in English at B2/C1 level is beneficial but not essential.

🏝️ Benefits

• A long-term freelance contract, approximately 5 days/week, billed as freelance.

• 100% remote work, within France timezone ±2 hours — complete flexibility regarding your work environment and methods. We focus on deliverables and retention, rather than just presence.

• A compensation package designed to reward comprehensive ownership, comprising four components: (1) a fixed monthly base salary, (2) a bonus for each account managed, (3) a commission on upsells achieved, and (4) an annual retention bonus for maintained accounts. The more you grow and retain your portfolio, the higher your earnings — this role directly reflects performance in compensation. *(Details will be discussed during the interview)*

• Opportunities for skill development: Klaviyo training and insights into production processes so you can effectively manage the accounts.

• Join a collective of freelance experts within a results-oriented, straightforward organization.