Account Manager – DME

📋 Description

• Cultivate reliable partnerships with both internal and external stakeholders.

• Assist in the implementation efforts of the DME Navigator.

• Work closely with clients to identify operational requirements and priorities.

• Maintain a thorough understanding of client business necessities.

• Utilize performance reports and operational data to assess account health.

• Document and maintain organized records in the CRM system.

• Facilitate standard updates and changes for clients.

• Engage in client meetings and regular communication touchpoints.

• Collaborate with the Account Management Service Operations team.

• Address client requests and handle escalations effectively.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 3–5 years of experience in healthcare account management or client-facing roles.

• Familiarity with DME (Durable Medical Equipment) and/or Network Management.

• Strong business acumen is essential.

• Proficient in Microsoft Excel and PowerPoint.

• Experience with CRM platforms is preferred.

• Exceptional communication, presentation, and relationship-building skills.

• Highly organized with a keen attention to detail.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• 401(k) plan with company matching.

• HSA contributions from the employer.

• Employer contributions to Dependent Care FSA.

• Paid Time Off (PTO).

• Personal/Sick Time off.

• Paid Parental Leave.

• Corporate bonus incentive program.