Account Manager / Customer Success Manager, Jewelry Industry

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee incoming customer inquiries regarding custom jewelry creations

• Act as the main point of contact for designated accounts

• Interact directly with customers through email, phone, and messaging platforms

• Deliver a high-touch, responsive customer service experience

• Evaluate customer submissions and pinpoint any missing or unclear information

• Pose clarifying questions to enhance design and production specifications

• Convert customer requirements into precise, actionable instructions for internal teams

• Assist customers in understanding pricing, materials, and design compromises

• Collaborate with CAD, production, and operations departments

• Monitor order status from design through to manufacturing and delivery

• Ensure all necessary materials (e.g., gemstones, specifications) are obtained

• Address production or technical challenges as required

• Follow up on pending approvals, missing inputs, or delayed orders

• Keep accurate records and updates in internal systems

• Facilitate a seamless flow of orders throughout the pipeline

• Contribute to the ongoing enhancement of internal processes

⛳️ Requirements

• Exceptional written and verbal English skills

• Strong understanding and ability to communicate effectively with US customers

• Minimum of 2 years' experience in customer success, account management, or operations

• Highly organized and attentive to detail

• Proficient with technology and quick to adapt to new systems

• Strong problem-solving skills and a proactive approach

• Able to work during US business hours.

🏝️ Benefits

• Flexible working hours

• Opportunities for professional development