Account Manager, Customer Success

This is a fully remote position, open to applicants in Venezuela, +5 more countries.

📋 Description

• Oversee designated client accounts to enhance relationships, satisfaction, engagement, and long-term loyalty.

• Perform regular follow-ups with clients to evaluate productivity, pinpoint risks, address concerns, and highlight Valatam’s value.

• Recognize and secure upselling opportunities to grow existing accounts and reach monthly placement goals.

• Organize new placements to ensure team member interest, availability, suitability, and client preparedness.

• Keep precise records of placements, accounts, pipelines, and client interactions within internal systems.

• Act as the primary liaison for client complaints and facilitate prompt solutions with internal teams.

• Gather testimonials, referrals, feedback, and success stories to enhance client advocacy and drive business growth.

• Collaborate with Recruitment, HR, Trial, and management to exchange feedback, source candidates, and enhance service delivery.

• Manage associated inboxes, calendars, meetings, reports, and administrative tasks to ensure efficient account operations.

• Assist in departmental training, documentation, and adherence to processes to maintain consistent service standards.

• Execute other role-related responsibilities and special projects as required to support departmental and business goals.

⛳️ Requirements

• Proficient in English (C1/C2).

• 1–3 years of experience in B2B account management, customer success, client services, or a comparable client-facing position.

• Demonstrated experience in managing multiple client accounts, conducting structured follow-ups, and monitoring account health and satisfaction.

• Proven capability to handle client complaints, manage escalations, and coordinate resolutions across internal teams.

• Familiarity with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools.

• Experience in staffing, recruitment, outsourcing, BPO, or remote-workforce services is highly preferred.

• Excellent communication, analytical, and problem-solving abilities.

• A quiet home office environment, stable internet connection, and backup connection.

🏝️ Benefits

• Uncapped upselling commissions.

• Paid time off.

• Performance bonuses.

• Monthly medical insurance stipend upon meeting eligibility criteria.

• Birthday bonuses.

• Work-anniversary bonuses.

• Gym and wellness allowance.

• Unlimited online fitness classes.

• Company events.

• Christmas celebrations.