Account Manager – Customer Success

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee all facets of the technological partnership with clients.

• Cultivate, enhance, and sustain relationships within the designated territory.

• Collaborate with various business units to ensure client inquiries are addressed promptly and effectively.

• Manage daily interactions for designated clients utilizing iKnowMed G2 EHR, Lynx, CVP, Practice Insights, and Ontada Health.

• Engage in account implementation processes to ensure a smooth transition to account management.

• Establish and nurture customer relationships with sales partners, network associates, and internal teams.

• Create and sustain a business plan for the territory.

• Deliver post-go-live assistance, training, retraining, workflow assessments and enhancements, best practice guidance, and program-related support.

• Facilitate iKnowMed G2 go-lives.

• Address customer concerns accurately and swiftly while ensuring high levels of customer satisfaction.

• Support and comply with the McKesson Specialty Health Compliance Program, Code of Ethics, and Business Standards.

⛳️ Requirements

• A degree or equivalent with typically over 7 years of relevant experience.

• A BS degree or equivalent experience in the implementation, installation, and troubleshooting of electronic systems.

• Over 4 years of specific systems experience with iKnowMed applications.

• Knowledge of EHR applications and practical experience, preferably with iKnowMed G2.

• Understanding and experience in healthcare operations, clinical, and/or financial systems.

• Familiarity with the daily operations of oncology practices.

• Exceptional verbal, written, and presentation skills.

• Proficient in MS Word, Excel, PowerPoint, and Teams.

• Capability to manage multiple priorities under tight and competing deadlines.

• Willingness to travel up to 25% as required.

🏝️ Benefits

• Competitive compensation package.

• Annual bonuses may be available.

• Opportunities for long-term incentives may be provided.

• Equal employment opportunities for all.

• Reasonable accommodations for applicants with disabilities.