Account Manager, Customer Success

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Cultivate professional relationships with clients

• Advise clients on enhancing their dealership's online visibility

• Sustain customer relationships while promoting additional services

• Effectively communicate the range of services provided

• Analyze and interpret statistical data

• Conduct Monthly Reporting Calls with Clients

• Oversee assigned accounts with a focus on revenue enhancement

• Evaluate and monitor website and marketing services

• Advocate for and assist with additional marketing and website services

• Address incoming customer feedback and offer solutions

• Maintain records of customer interactions

⛳️ Requirements

• Minimum of 2 years in Customer Service

• At least 1 year of experience in Digital Marketing preferred

• Familiarity with CRM systems preferred

• Exceptional Time Management and Organizational skills

• Strong Communication and Interpersonal abilities

• Adaptable, Energetic, and a Team Player

• Capability to type at least 45 words per minute

• Proficient in multitasking efficiently

• Skilled in Microsoft Word, Excel, and Outlook, with basic knowledge of Google Apps

• Strong technical skills and a quick learner

🏝️ Benefits

• Equal employment opportunities (EEO)

• Prohibits workplace harassment