Account Manager, Customer Success

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Establish and nurture professional relationships with clients, guiding them in enhancing their dealerships' online visibility through websites and digital marketing solutions.

• Sustain customer relationships, create value, retain clients, and promote additional marketing and website services.

• Effectively communicate the offered services, implementation strategies, and value proposition to dealers.

• Gain a comprehensive understanding of all aspects of Dealer Spike's website and marketing products and services.

• Conduct monthly reporting calls with clients to review performance.

• Oversee assigned accounts, emphasizing revenue growth, retention, and delivering exceptional customer service.

• Advocate for and sell supplementary marketing and add-on website services.

• Provide product training and consult on best practices for optimal usage.

• Evaluate and monitor website and marketing services to ensure quality, success, and enhanced traffic and lead generation.

• Collaborate with the Site Production Team to ensure client onboarding processes are seamless and websites go live smoothly.

• Address incoming customer feedback, offer solutions and alternatives, and follow up to ensure satisfactory resolution.

• Keep accurate records of customer interactions, manage customer accounts, and organize documentation.

• Identify potential retention issues and take proactive measures to address them.

• Engage in educational opportunities to enhance job knowledge.

⛳️ Requirements

• A minimum of 2 years of Customer Service experience.

• At least 1 year of experience in Digital Marketing is preferred.

• Previous experience with a CRM system is preferred.

• Excellent time management and organizational abilities.

• Strong communication and interpersonal skills.

• Adaptable, energetic, and a team-oriented mindset.

• Capable of typing at least 45 words per minute.

• Proficient in multitasking effectively.

• Skilled in Microsoft Word, Excel, and Outlook.

• Familiarity with Google Apps.

• Strong technical aptitude and a quick learning ability.

• Candidates must not reside in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

🏝️ Benefits

• Equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, genetics, gender, sexual orientation, gender identity or expression, genetic information, or veteran status.

• Opportunities for education to enhance job knowledge.