Account Manager – Creative Services

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Manage a portfolio of client accounts valued at approximately $4M in annual revenue.

• Oversee the onboarding process for new accounts, transitioning project-based clients into long-term retained partnerships.

• Establish trusted relationships with client stakeholders, acting as the primary contact for overall account management and long-term partnerships.

• Gain a comprehensive understanding of each client's business strategy and objectives, linking it directly to the services provided by SketchDeck.

• Facilitate monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic discussions with senior client stakeholders.

• Proactively identify risks, opportunities, and client needs before they escalate into issues.

• Take responsibility for revenue forecasting within your portfolio, monitoring performance against established targets.

• Discover opportunities to expand existing accounts by proposing new projects, retainers, and initiatives that align with client business objectives.

• Manage renewal communications for each account in your portfolio.

• Re-engage inactive accounts and identify cross-sell and upsell opportunities in collaboration with the Business Development team.

• Collaborate with Project Managers, Creative Leads, and Business Development on new accounts to ensure a seamless client experience.

• Clarify client briefs and ensure that projects focus on business impact rather than mere task completion.

• Provide context and feedback from clients to help delivery teams improve their work.

• Collaborate on account planning and resource allocation discussions.

• Share client insights and best practices across the account team.

• Contribute to the ongoing development of how SketchDeck manages and nurtures client relationships.

⛳️ Requirements

• A minimum of 7 years of account management or client services experience in a creative, design, or marketing agency.

• Proven experience in owning and growing accounts with a focus on retention, renewals, and revenue growth.

• Strong understanding of creative and digital delivery, with experience collaborating closely with project, creative, or production teams.

• Naturally collaborative; you freely share context, address issues promptly, and don't feel the need to dominate discussions.

• Demonstrated ability to build trusted relationships with senior client stakeholders and lead business discussions effectively.

• Confident and credible when interacting with senior executives and CMO-level stakeholders; communicates clearly and directly both in writing and in person.

• Familiarity with project management tools such as Asana, Monday.com, Workfront, or similar platforms.

• Preference for candidates in the PST or CST time zones.

🏝️ Benefits

• Health insurance options including medical, dental, and vision coverage.

• 401(k) plan with company matching contributions.

• Fully remote work environment (which began pre-COVID and will continue indefinitely!).

• Paid time off that increases with tenure.

• Annual company retreat.

• Choice of computer hardware (up to $1,500).

• $500 contribution towards your office setup expenses.