Account Manager – Creative Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the account context for designated Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, risks, decisions, and follow-ups.

• Facilitate the client operating rhythm to ensure that meetings, updates, actions, blockers, decisions, and handoffs are well-managed and not reliant on memory.

• Transform vague client requests into precise next steps, questions, owners, dependencies, and decision points.

• Develop proficiency with AI tools and workflows for account management, including meeting preparation, account research, stakeholder mapping, summarization, action tracking, client-ready drafting, quality assurance, and maintaining reusable account memory.

• Utilize AI to enhance the quality of your client work, making it sharper rather than just faster.

• Ensure clients feel well cared for through clear communication, positive energy, diligent follow-up, insightful questions, and the assurance that you are effectively managing their account.

• Produce clear, client-ready summaries that clarify complex work without overpromising or concealing uncertainties.

• Keep stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context up to date, allowing Storm to manage relationships professionally.

• Collaborate closely with Account Management, Creative Operations, AI Operations, and technical teams to keep client projects progressing smoothly.

• Identify when a client request is actually a workflow, visibility, approval, stakeholder, or operating-rhythm issue.

• Assist internal teams in avoiding overbuilding, underscoping, or prematurely agreeing to client needs before they are clearly defined.

• Enhance the methods for capturing, summarizing, sharing, and reusing account knowledge over time.

⛳️ Requirements

• Proven experience in managing client relationships, stakeholder communication, account delivery, or navigating complex operational discussions.

• Excellent written and verbal English skills.

• High level of initiative. You proactively seek the next steps and know when to escalate issues early.

• Structured thinking abilities. You can decompose ambiguous tasks into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of completion.

• A genuine interest in becoming proficient in AI-enabled account management.

• Strong client presence. You are approachable, confident, inquisitive, responsive, and have a natural talent for making clients feel acknowledged.

• Comfortable using workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar platforms.

• Sufficient systems/process literacy to comprehend what is being developed, its significance, potential risks, and to effectively communicate it to non-technical stakeholders.

🏝️ Benefits

• Access to benefits (country dependent).