Account Manager – Client Success

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Report directly to the Manager of the Client Success Team.

• Establish relationships with targeted clients through phone and email communication.

• Keep clients informed about new products, features, and the benefits of the Subsplash platform.

• Create innovative solutions that address client needs.

• Assist clients in successfully utilizing and implementing Subsplash products.

• Remain knowledgeable about industry trends and educate clients accordingly.

• Engage in strategic consultations with clients to enhance retention and recurring revenue by promoting the adoption of Subsplash services.

• Strengthen client relationships and help them maximize their investment through comprehensive platform utilization.

⛳️ Requirements

• Background in Sales, Client Success, or Account Management (1-2 years of experience).

• Experience with small-tier clients.

• A college degree.

• Demonstrates a commitment to humility, innovation, and excellence.

• Strong motivation for sales and dedication to the team mission.

• Exceptional oral and written communication skills.

• Proficient in prospecting and online profiling.

• Passionate about influencing, negotiating, and closing deals.

• Knowledgeable and enthusiastic about the technology industry.

• Exhibits technical proficiency; experience with SaaS platforms, applications, analytics, data, or databases is preferred.

• Experience with Customer Relationship Management (CRM) systems (Salesforce preferred).

• Willingness to travel occasionally.

• Knowledge of and/or experience in the faith sector is highly preferred.

• Familiarity with church staff roles and dynamics is an advantage.

• Must provide satisfactory proof of the right to work in the U.S.

• Completion of a basic background check is required.

• Availability for the primary position hours of 7:30 am to 4:30 pm, Monday to Friday.

• Must reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, or WY.

🏝️ Benefits

• Generous Paid Time Off (Accrual rate of 15 days for the first year, increasing to 20 vacation days per year starting on your 1-year anniversary).

• Medical Coverage.

• Dental Coverage.

• Vision Coverage.

• Short and long-term disability and life insurance provided at no cost.

• Competitive Compensation.

• 401k Matching.

• Professional Development opportunities.

• Access to top-tier equipment.

• Referral Program.

• Parental Leave.

• Family-Friendly Culture.

• Opportunity to collaborate with thought leaders in emerging technology.

• Eligible for overtime pay.