Account Manager, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a part of the Client Success team, taking charge of post-sale account management for both new and existing growth accounts.

• Provide exceptional, turnkey client experiences from initiation to completion.

• Contribute to client retention, uncover growth opportunities, and assist in media planning initiatives.

• Act as a reliable partner for clients who are new to Axios, ensuring they feel secure and supported.

• Collaborate closely with various cross-functional teams to design and implement campaigns across the Axios product suite.

• Track campaign performance and delivery to guarantee that campaigns are aligning with client and revenue objectives.

⛳️ Requirements

• A minimum of 1 year of experience in digital campaign planning and execution within a publisher or agency setting.

• Agile and capable of managing multiple campaigns concurrently while meeting deadlines and surpassing client expectations.

• Responsible for creating media strategies that align with client objectives and campaign goals.

• Develop a comprehensive understanding of Axios products and effectively present them to fulfill client needs.

• Excellent communication, organizational, and project management abilities with a keen attention to detail.

• Proficiency in the Google Office Suite (Slides, Sheets, Docs).

• Previous experience in account management, customer support, media planning, digital marketing, ad operations, or business development is advantageous.

🏝️ Benefits

• 401(k) plan with employer matching.

• Comprehensive PPO and High Deductible health insurance options through the Blue Cross Blue Shield network.

• Employer contributions to Health Savings Accounts (HSA) for those opting for high deductible health plans.

• Dental and vision insurance coverage.

• Paid leave of 12 weeks for primary caregivers.

• Additional leave of 6-8 weeks for birth-givers depending on the delivery method, totaling 18-20 weeks of continuous leave.

• Generous vacation policy, along with holidays.

• One mental health day granted each quarter.

• Annual stipend for learning and development.

• $100 monthly stipend for remote work expenses.

• Access to tele-mental health services through Headspace.

• Membership with OneMedical, including tele-health services.

• Personal health advocacy resources offered by HealthAdvocate.

• Inclusive benefits for fertility, hormonal health, and family planning through Carrot Fertility.

• Access to the Axios “Family Fund” designed to support employees facing financial difficulties or emergencies.

• Enhanced work flexibility for parents and caregivers.

• Virtual social events sponsored by the company.

• A supportive and positive work environment.

• A strong commitment to fostering an open, inclusive, and diverse workplace culture.